About Khalid Ansari
-
Visa Status Current Employment Pass Holder
Education
-
2001
Bangalore University
Bachelor of Engineering
Experience
-
2018 - 2019
Dimension Data
Senior IT PM
Singapore Airlines has chosen Dimension Data to build and manage their IT Network Operations along with providing smart solution to manage the IT Services and to transform the IT infra and networks on the future planned roadmaps. As a Sr.PM with Singapore Airlines, I am responsible to manage and deliver the project deliverables, end-to-end Service Delivery solutions for IT Infra, Network an and Core business applications. I closely work with the senior management and drive the steering committee board meetings on behalf of ‘Dimension Data’ to ‘SIA’. Senior IT Project Manager Responsible to develop and deliver a project management program encompassing all the details of a project to the team members. Managed the project goals & milestones and developed appropriate strategies for achieving these goals Provided strategic and operational leadership for the IT Engineering team in implementing IT services to Singapore Airlines core Business applications Managed the resources, evaluation of the project and managed the communication (internal and client) Managed quarterly stakeholder meetings, presentations to provide the status and budget updates to the CIO Lead weekly PM agile meetings for status and progress updates, reviewed and registered project risks. Maintain vendor contact and relationships, Procurement of equipment utilizing Oracle Create weekly schedule and project plans for network engineers to complete field maintenance Create, manage and track SDLC & network infrastructure projects utilizing MS Project / CA Clarity from initiation to closure. Defined IT business processes within various departments, analysed data received and documented. Improved value to the business as a liaison between the Technical Engineering team and internal clients from the global SIA development groups Manged the overall IT Service transition of IT network and Datacentre services from IBM to DD and Operationalized the services successfully Managed the transformation phase and successfully designed, implemented and integrated the existing systems and tools to incorporate with the ITIL changes in BAU processes Reduced the backlogs by 60% by designing and implementing a new process to handle all IT changes on Networks and secured Firewalls assigned to DD engineering Addressed risks and vulnerabilities as the focal point for all security matters for SIA organization Service Management Responsibilities Build, implement and improvise the Service Management roadmaps. Design and implement ITSM processes across the various ITIL capabilities (change, release, incident, problem and config management) Manage the global and regional reporting presentation to the sr. directors covering the entire services from a 360-degree visibility perspective Compliance, Governance and Security Drive the compliance, governance capabilities and ensure that the account has a robust policy to meet the compliance and security criteria Client IRAS IRAS Singapore awarded the call centre development project to Dimension Data. As a Sr. PM I have been involved in requirement gathering, planning, vendor management and driving the development, testing and implementation. On the voice and email solutions we have engaged Cisco to implement the Voice solutions (Finesse). IVR, Reporting and Uni-Campaign are additional solutions modules that are being built and customised as a part of the solutions. Define the project scope, manage the requirement workshops with the users Manage the project development life cycle Bridge the gaps and plan the risk mitigation Deliver the Project objectives and present the milestones to the PMC board Coordinate with third party principals and manage the integration of the solutions (Cisco finesse, IVR, Reporting, Recording, Uni-Campaign) with multiple modules Drive the vendors and control the project deliverables on a timely manner, Executed and maintained project management processes in the areas of project schedules, quality management, communications management, risk/issue management, and change management Driving the initiatives to manage the deployment of Call Centre project with various project principles Managed the project delivery form the s/w gathering phase to designing, development, testing and integration Coordinated with all cross functional teams, and helped manage expectations and product delivery Driving the monthly meetings and conducted team meeting on weekly basis Documented extensively processes to maintain a repertoire for easy accessibility and knowledge transfer