Yulia – STG Kerry Consulting

    About Yulia

    • Visa Status Other

    Education

    Experience

    • 2016 - 2017
      Sberbank, HQ

      Division manager / change manager/ transformation lead

      Guided development of change management system and its integration with new Agile infrastructure within Sberbank Digital transformation: - incorporated LSS into the bimodal Sberbank’s IT strategy based on two parallel tracks: rapid implementation for digital innovative priorities and maintenance continues improvement of operational model - created centralised hub of lean-technologists (designed structure and role models, organised project management and audit system, integration in the process reengineering cycle) - drove E2E process digitalisation within the bank, created and deployed Digital Index assessment (300 bank’s processes) to identify potential for automatisation and implementation new technology (ML, AI, RPA, biometric, IoT, etc). (developed concept, build infrastructure, obtained buy in from the Board and key senior stakeholders across all functional groups, involved process owners and fintech labs, reported results to Top management, integrated DI in PM as strategic KPI for Agile transformation, systematically priori*sed the opportunities and managed a launch of 270 reengineering projects by Agile teams, SGD 2.6 bn in cost savings)

    • 2012 - 2016
      Sberbank, HQ

      Senior Project Manager

      Headed the strategic program «Cultivating culture of internal customer centricity» designed to orient bank’s supported function toward internal customer needs: - designed concept and build countrywide continuous improvement infrastructure and capabilities in operation hubs and supported departments for enchasing customer experience (70+ NPS for internal service quality achieved, 3000+ improvements made) - launched annual surveys for assessment internal customer satisfaction of processes’ quality and identification pain points in customer journey (120,000+ employees involved, 100 processes assessed annually). - organized 17 regional Customer Experience Committees served by Top management. Implemented customer centric KPIs for Top management and process owners. - Provided consultancy to Russian companies and the government for embedding internal customer centricity culture

    • 2010 - 2012
      Sberbank, HQ

      Lean Six Sigma Manager

      Guided Lean Six Sigma rollout for Back-office and Operation Hubs: - supported transformation and centralization of operation functions within Sberbank, including redesigning and standardization of the new centralised operation functions, BPM and performance management implementation - engaged employees in continuous improvements through coaching and trainings

    • 2007 - 2010
      Sberbank, regional bank

      Lean Six Sigma Manager

      Led LSS rollout across the Siberian region, including structure development, planning, staff training, employees and top management engagement in crowdsourcing and kaizen. Transformed and boosted front line performance (1000+ outlets, 15000 employees), launched lean laboratories to pilot and test new ideas and employees’ initiatives. Managed optimisation project to improve productivity of loans and mortgage functions in the region.

    Skills

    Change management
    Operational excellence
    Continues improvements (Lean, Six Sigma, Kaizen)
    Process improvement
    Business process management
    Performance management
    Customer experience, customer centricity
    Senior stakeholder management
    Employee engagement, staff training
    Crowdsourcing and innova*on
    E2E digitisation, disruptive technologies